Shipping and Refund
Shipping Policies:
We're thrilled to get your order to you as quickly as possible! At Universe Sphere, we prioritize swift and efficient delivery across Pakistan—always fast, with no minimum order required.
Once your order is processed, our team dispatches it within 24 hours, ensuring it arrives within the standard timeframe of 3-5 working days if you choose Normal Shipping. But with Express Shipping option you can get your order with 1-2 working days timeframe.
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Refund Policies:
We offer a 7-day return policy, giving you 7 days from the time you receive your item to request a return.
Return Eligibility
To qualify for a return, items must be in their original condition and packaging, as received. Be sure to keep your receipt or proof of purchase. Once you receive your Package. Make a video from your device of unboxing it, and Demonstrating us in the video that whether it works or not. If there would be any fault in the product since you opened the package and proved us in the video. We will be bound to return the Package and replace it with another.
How to Start a Return
To initiate a return, contact us at 03390023705. Send us the video of unboxing the package. If your return request is approved, we’ll provide a return shipping label and instructions on how and where to send the item. Items sent back without a prior return request will not be accepted. For any return questions, feel free to reach out to us anytime at 03390023705 via WhatsApp or Call.
Damages & Issues
Please inspect your items upon arrival. If an item is defective, damaged, or incorrect, contact us right away so we can address and resolve the issue as quickly as possible.
Exchanges
For faster exchanges, we recommend returning the item you have and placing a new order once your return is accepted. This helps ensure you get the desired item promptly.
Refunds
Once we receive and inspect your return, we’ll notify you about the approval of your refund. If approved, the refund will be issued directly to your preferred bank or digital wallet. Please keep in mind that it may take some time for your bank or credit card company to process the refund.
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